Terms of Service
Welcome! This Site is owned and operated by VirtualMasst. Please read these terms carefully. By accessing or viewing this Site or participating in or using any service offered on this Site, you agree to these Terms of Use (“Terms” or “Terms & conditions”).
1. Confidentiality:
VirtualMasst offers virtual assistance services and commits to keeping all work confidential. No work will be used for personal gain or promotion without the written consent of the Client. The Client's business affairs shall not be discussed or disclosed to any third parties without prior written permission.
2. Ownership and Copyright:
The Client retains legal ownership and intellectual copyright of all work undertaken by VirtualMasst (VAASST).
3. Image Rights:
All images supplied by the client are their responsibility regarding obtaining usage rights. Images supplied by VirtualMasst (VAASST) will be sourced with proper permissions.
4. Consultation:
The initial thirty-minute consultation via Zoom or Teams is complimentary.
5. Proofreading:
The final proofreading and checking of all work are the responsibility of the client.
6. Fee Adjustments:
The estimated time and cost for completing the work are informal calculations. Adjustments to work amount, schedule, or fees are subject to review and renegotiation with the Client when necessary.
7. Error Reporting:
Errors must be reported within two (2) days of receiving completed work. Errors from VirtualMasst (VAASST) will be rectified free of charge, but client-requested amendments will be charged at the standard hourly rate.
8. Additional Work:
If significantly more work is required or additional tasks are requested, fees and deadlines may be renegotiated.
9. Suspension/Delay:
If project work is suspended or delayed due to client default, VirtualMasst (VAASST) is entitled to immediate payment for work and expenses incurred.
10. Hours Agreement:
Agreements on hours per week/month may not be carried over without prior written agreement from both parties.
11. Invoicing:
Invoices will be issued after the completion of an assignment or on a monthly basis. First-time clients will be invoiced in advance; subsequent work will be invoiced at the end of each calendar month.
12. Payment Terms:
Invoices are to be settled within seven (7) days, unless otherwise agreed. Unpaid bills will incur interest as per government guidelines.
13. Data Protection:
Under EU GDPR regulations, both the Client and VirtualMasst (VAASST) may keep necessary information on record, ensuring relevance, correctness, and security. All acquired personal data will be kept safe, secure, and used only for its intended purpose in accordance with GDPR Regulation (EU) 2016/679.
14. Termination:
Either party has the right to terminate the contract for services in case of a serious breach.
15. Professional Conduct:
VirtualMasst (VAASST) promises to conduct business professionally, ethically, respecting confidentiality and intellectual property. High professional standards will be maintained through continuous improvement.
16. Notice period
The ideal notice period is one month, provided in writing, acknowledging potential constraints.
17. Working hours
Family and relaxation time is observed from 3:00 pm Saturday to Sunday. Communications during these hours will be addressed on the next working day unless agreed otherwise.
18. Communication
All communications and instructions should be conveyed via email only.
19. Update notice
These terms and conditions may be updated to meet business demands. For inquiries, contact us info@virtualmasst.com.
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Above all, we look forward to a successful working relationship.